Refund policy

Returns & Refunds

Each print is made to order, hand-signed, and inspected before it leaves the studio, so all sales are final and we're unable to accept returns or exchanges for change of mind or incorrect size selection. Please double-check your size choice at checkout.

Your satisfaction still matters to us. If your order arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery at hello@facesbyjb.com with your order number and a clear photo of the issue. We'll repair, replace, or refund it — your choice — at no cost to you.

Refunds for approved claims are issued to your original payment method within 5–10 business days. Damaged items may need to be returned; if so, we'll cover the return shipping.

Questions before you buy? Reach out anytime — we're glad to help you choose the right size or finish.